Frequently Asked Questions

General

We offer flight bookings, hotel reservations, holiday and tour packages, visa assistance, travel insurance, and corporate travel management. Whether you need a single flight or a fully planned multi-country trip, we can help.
You can book directly through our website or contact our customer support team via phone, email, or WhatsApp for assistance.
We work with a wide network of airlines, hotels, and tour operators, which often allows us to offer competitive rates, bundled discounts, and package deals that may not be available to the public directly. We're also happy to compare options with you.
Yes, you will need a passport to travel outside of Nigeria. Your passport must be valid for at least 6 months after your return and some countries require that you have at least one blank page in your passport. Not complying with these rules will most likely cause the airline to deny you boarding. For local flights, you can also fly with a valid driver's license or national ID card.
Step 1. In the search bar, fill out your departure point, arrival point, travel dates, number of passengers, and click search Step 2. Look through the search results and select the best flight for you Step 3. Complete your passenger details and contact information Step 4. Add any travel products, for example, flexible travel dates or health insurance for visa purposes Step 5. Select your preferred payment method and click Continue Step 6. That's it! You have now successfully made a booking. Your booking confirmation will be sent to the e-mail address that you provided on the passenger details page. If you selected bank transfer or card as your method of payment, please make payment immediately, as ticket prices are subject to availability. After we have confirmed receipt of payment during our working hours, your ticket is issued and emailed as an e-ticket to the address on the booking. Please remember to make sure that the names of the travellers are correct at the time of booking. If they are incorrect, you may be charged a fee, or you could forfeit the entire ticket if your payment has been confirmed and the ticket has been issued.
Yes, we offer highly competitive fares and exclusive deals, including special discounts for early bookings and promotional offers.
Yes, bookings can be modified or cancelled subject to the airline’s terms and conditions. Additional fees may apply.
No, tickets are not transferable at any time.
Once your booking is confirmed, your e-ticket will be sent to the email address you specified.
You will receive a booking confirmation after you have successfully made a booking. Please note that this is not the same as your electronic ticket (e-ticket), which allows you to board the plane. Once your payment has been confirmed, your ticket will be issued, and you will be emailed your e-ticket. Your e-ticket is the final confirmation of your booking that allows you to board the aeroplane.
An e-ticket is the electronic travel document that you will use to board the flight. Once the e-ticket is issued, your travel information is stored in the airline database. Upon confirmation of payment, your ticket is issued, and the e-ticket is sent to the email address that you used when making the booking. The e-ticket must be presented at the airline's counter for you to board the plane.
Yes, we can make your reservation by phone or email. However, you will be required to email or WhatsApp us with the data page on your passport and your travel details. This will enable us to confirm your names, sex, DOB, departure and return points, as well as travel dates for further assistance.
Unfortunately, this means that the initial price is no longer available. If the change in fare is noticed after the booking has been made, the price increase might be due to the products you added. If you still need further assistance, please contact our customer care via WhatsApp or email for further assistance.
Refunds depend on the airline’s policy attached to your ticket. Processing times may vary.
We accept bank transfers and debit/credit card payments through secure, encrypted payment gateways and other approved payment channels.
Yes. All online payments are processed through secure, encrypted payment gateways. We do not store your full card details on our servers.
Some bookings require full payment upfront, while others allow a deposit with the balance due before travel, and some packages may also be available with instalment payment plans. Ask your consultant for details and clarity for your specific booking.
Yes, we can assist in arranging travel insurance upon request.
We do not currently offer visa services. Please visit the Embassy or Consulate of the country that you wish to visit for the relevant procedures and requirements to apply for a visa.
Yes, we use secure systems to protect your personal and payment information.
You can reach us via phone, text, WhatsApp, email, or through the contact form on our website.
Changes and cancellations are subject to the fare rules, hotel policy, or tour operator's terms attached to your specific booking. Some tickets are non-refundable or carry change fees. We will always inform you of these conditions before you confirm payment.
Refund timelines depend on the airline, hotel, or supplier's processing time and can range from a few days to several weeks. We will keep you updated throughout the process.
We will assist you in liaising with the airline regarding rebooking, compensation, or refund in line with the airline's policy and applicable regulations.
This varies by package but typically includes flights, accommodation, and sometimes meals, tours, and airport transfers. Full inclusions and exclusions are listed on each package's itinerary before you book.
Absolutely. We offer fully custom itineraries based on your budget, preferred destinations, travel dates, and interests.
Yes, we manage group travel (family reunions, weddings, school trips) and corporate travel programs, with dedicated account support for businesses.
Our support line is available for urgent assistance during your trip, including flight changes, lost documents, or emergencies. Contact details are provided in your booking confirmation.
You can reach us via phone, email, WhatsApp, or through the contact form on our website. Our office hours and emergency contact details are listed on our Contact Us page.